FAQ
Questions, answered plainly.
What Lucid Signing costs, what it covers, and how your documents are kept secure. If something is missing, ask us.
The basics
What is Lucid Signing?
A simple e-signing platform. Upload a PDF, place signature and text fields, and send it out - your signers each get a secure link and sign from any device. The finished document comes back sealed, with a complete audit trail attached.
Do the people I send to need an account?
No. Signers receive a secure, single-use link by email and sign from any browser on any device. There is no signup, no app to install and no password to remember - they just sign.
How does a signer actually sign?
They can draw a signature with a finger or mouse, type their name in a styled signature font, or upload an image of their own signature. Whichever they choose, the signature is bound to the document and the audit trail.
Pricing & plans
What does Lucid Signing cost?
It is free forever for three documents a month, with no card required. Pro is R 99 a month or R 990 a year and unlocks unlimited documents and sequential signing. Max is R 250 a month and raises the storage and AI ceilings. Enterprise puts your whole team on Pro or Max at the same price per seat, with a shared workspace and one invoice.
What if my team is very large?
Enterprise is self-serve up to 500 people - you pay per seat and it grows as you invite them. Past that the price depends on your size and rollout, so contact us and we will quote you directly, usually within one business day.
Can I cancel anytime?
Yes. You can cancel whenever you like and keep access until the end of the period you have paid for. Your completed documents and their audit trails remain accessible.
How am I billed?
Paid plans are billed monthly or annually in advance through our payment platform. Enterprise is charged per seat, so it follows your team as it grows. Card details never touch our servers.
What about refunds?
If a charge lands after you cancelled, or something else has gone wrong with your billing, contact us and we will put it right. Our Billing & Refunds Policy under Legal sets out exactly how cancellations, upgrades and refunds work.
Security & privacy
What is in the audit trail?
Every document accumulates an immutable event log: created, sent, viewed, signed, declined, completed, downloaded and voided. Each event stores the actor's email, IP address, browser user agent and a UTC timestamp, and the trail is sealed with the executed document.
How is my data protected?
Documents and signatures are encrypted at rest and in transit, access is controlled row by row, and signing links are unique per recipient, time-limited and burned after use. See our Privacy Policy for the full detail on how personal information is handled.
Who can see my documents?
Only you, the teammates you share a workspace with, and the signers you send them to. Signers see only the documents addressed to them, through their own single-use link.
Still wondering?
We reply within one business day, usually much faster.